The minimum deposit and withdrawal are €20, while the maximum deposit for high rollers depends on the payment method. The maximum withdrawal is €5000 daily, €20000 weekly, and €50000 per month. The casino does not charge transaction fees, but payment methods may charge their own fees.
If you try to withdraw before completing this, the bonus will be forfeited – offering you full control if you’ve already secured a profit from your own funds. Big Lucky was officially available in May 2025, but by signing up via Kingbonus, got players started in April. This not only granted early access but also upgraded the welcome bonus to a exclusive no-sticky version. The main advantage is that your deposited money is used first, and any winnings can be withdrawn before the bonus becomes active.

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Today I chatted with their customer service again to check if they had any updates, but they said it’s still being investigated. They’re holding the money for almost a month now and I wonder if besides getting the money refunded, I can charge any interest at all or anything like that. We are not responsible for any inaccuracies regarding bonuses, offers, or promotions listed on this website. We strongly recommend that players review the terms and conditions and verify the bonus details directly on the casino’s official website. To ensure a smoother process, it’s advisable to use the same payment method for withdrawals as you did for deposits. This helps reduce the chance of being asked for extra documentation to verify ownership of the withdrawal method.

• They encourage using SSL encryption, reliable banking institutions, and reputable game providers.
• On the other hand, big casinos should have sufficient cashflow to pay them out.
• Today I chatted with their customer service again to check if they had any updates, but they said it’s still being investigated.
• Any amounts exceeding these thresholds will be paid out in installments, meaning the funds will be divided into multiple transfers rather than processed in a single payout.
• This cashback is meant to reward player activity, but it’s limited to slot games only—RNG-based table games are excluded.
• Big Lucky is a new online casino launched exclusively for Kingbonus on the 20th of April 2025.

What are the most popular payment methods available at Big Lucky Casino?

SSL encryption safeguards your personal information and prevents unauthorised third parties from accessing it. The payment processors also utilise industry-grade security, ensuring that there are no instances of financial fraud during transactions. Overall, Big Lucky Casino offers a simple player experience which is good. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

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He started streaming on Twitch and has later expanded Kingbonus into Instagram, Youtube and Kick. There is no guaranteed response time via email, especially during busy periods, but in our experience, replies typically arrive within half a day. However, after Big Lucky Casino submitting our queries via email, we received a comprehensive response within a few hours. While not instantaneous, the reply addressed every issue thoroughly, showing that detailed assistance is available, albeit with some delay.

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While this serves as a basic starting point, it’s worth noting that the casino is operated by the same group behind multiple established platforms. Given that background, one would expect a more robust framework for player protection and spending control. Once you’ve accumulated a balance you’d like to cash out, you can request a withdrawal as soon as the general terms have been met. Withdrawal limits are set at €5,000 per day, €20,000 per week, and €50,000 per month. Any amounts exceeding these thresholds will be paid out in installments, meaning the funds will be divided into multiple transfers rather than processed in a single payout. As a licensed operator under the Curaçao jurisdiction, Big Lucky is open to players in a wide range of international markets.

• The category covers houses, payments, and account challenges and resolves them with a few sentences.
• These spins must be used within 24 hours and come with a 35x wagering requirement on winnings.
• To learn more about Big Lucky Casino, its safety, user reviews, and other features and characteristics, read our Big Lucky Casino review.
• Several banking options are available at Big Lucky, catering to the preferences of most players.
• Once the cashback is credited to your account, the maximum bet allowed is €5 per spin.
• The player from Finland had deposited 50€, which was deducted from his bank account but did not reflect in his Big Lucky balance.
• Good thing is that players can enjoy of a hefty new player deposit, which is up to 500 euros.

Wagering Requirements

This operator has been quietly building a strong lineup of casinos known for generous cashbacks and clean design. This Curacao-licensed casino runs on a no-registration Pay N Play model through Brite. I’m sorry to hear about your negative experience with Big Lucky Casino. Please allow me to ask you a few questions so I can better understand the situation.

The FAQ features ten categories, allowing you to browse through and access simple solutions for the most frequently encountered challenges at the casino. The category covers houses, payments, and account challenges and resolves them with a few sentences. The live chat offers the first point of contact with a human representative. However, it begins with a chatbot, which then forwards you to a human where you can receive immediate assistance. You can reach out to email support at , where a knowledgeable customer representative is available to provide a detailed explanation of your challenges.